Comments on: Anatomy of an ongoing Disaster http://will.hughesfamily.net.au/20080213/anatomy-of-an-ongoing-disaster/ Travel, Photography, Geek Stuff Sun, 20 Nov 2011 03:07:47 +0000 hourly 1 http://wordpress.org/?v=3.3 By: stacey http://will.hughesfamily.net.au/20080213/anatomy-of-an-ongoing-disaster/comment-page-1/#comment-1102 stacey Thu, 21 Feb 2008 10:24:03 +0000 http://will.hughesfamily.net.au/20080213/anatomy-of-an-ongoing-disaster/#comment-1102 Now ask me about MY problem getting iinet connection at our place Will...they connected my service to the duplex below me...i guess i can be grateful that they didnt pull out my neighbours cables to instal mine into the neighbours unit below me...and that the neighbour doesnt have her landline connected so that she is using the service i requested! Now ask me about MY problem getting iinet connection at our place Will…they connected my service to the duplex below me…i guess i can be grateful that they didnt pull out my neighbours cables to instal mine into the neighbours unit below me…and that the neighbour doesnt have her landline connected so that she is using the service i requested!

]]> By: Will http://will.hughesfamily.net.au/20080213/anatomy-of-an-ongoing-disaster/comment-page-1/#comment-1077 Will Thu, 14 Feb 2008 10:44:09 +0000 http://will.hughesfamily.net.au/20080213/anatomy-of-an-ongoing-disaster/#comment-1077 Hi Jake, I'm sure that the actual result of the jumpering being wrong (if that's indeed the actual issue) is because of Telstra or one of their contractors stuffing something up. I do know, however, that it was (or should have been) all Pillar/Exchange jumpering. The service was live on Telstra's PSTN at the time of the ULL order being ordered. So, the Telstra tech had access to the PSTN Line Card and cable info (assuming it was correctly entered by the Telstra guy who originally ported the service from the Optus network) That said - iiNet being unable to notify me, or give me a straight answer until Wednesday that the DSLAM had actually been fixed, and was now a new issue *is* their fault. It's also their contract with Vision Stream to diagnose/rectify the current fault which I'm taking exception with - an all-day timeslot simply isn't possible for me to be there for, and iiNet are not giving me any other options. So, until I'm able to take a day's leave, I really am only left with the option to cancel the iiNet account, get the Telstra line reconnected (can be done on Saturdays), and get ordinary ADSL2+ through someone else as an LSS (which is also Exchange/Pillar jumpering). Hi Jake,

I’m sure that the actual result of the jumpering being wrong (if that’s indeed the actual issue) is because of Telstra or one of their contractors stuffing something up.

I do know, however, that it was (or should have been) all Pillar/Exchange jumpering. The service was live on Telstra’s PSTN at the time of the ULL order being ordered. So, the Telstra tech had access to the PSTN Line Card and cable info (assuming it was correctly entered by the Telstra guy who originally ported the service from the Optus network)

That said – iiNet being unable to notify me, or give me a straight answer until Wednesday that the DSLAM had actually been fixed, and was now a new issue *is* their fault.

It’s also their contract with Vision Stream to diagnose/rectify the current fault which I’m taking exception with – an all-day timeslot simply isn’t possible for me to be there for, and iiNet are not giving me any other options.

So, until I’m able to take a day’s leave, I really am only left with the option to cancel the iiNet account, get the Telstra line reconnected (can be done on Saturdays), and get ordinary ADSL2+ through someone else as an LSS (which is also Exchange/Pillar jumpering).

]]> By: Jake Hydie http://will.hughesfamily.net.au/20080213/anatomy-of-an-ongoing-disaster/comment-page-1/#comment-1076 Jake Hydie Thu, 14 Feb 2008 10:03:31 +0000 http://will.hughesfamily.net.au/20080213/anatomy-of-an-ongoing-disaster/#comment-1076 As much as you rant and rave about iiNet here, the fault really lies with Telstra, because all the work that gets you onto ADSL1/2+ / Naked DSL has to be done by either a Telstra tech, or a contractor. You could go ahead and cancel your app, but you'll only be punishing yourself as you will likely incur early termination charges and then you'll wind up waiting just as long again for another incompetent tech to go out _try_ and hook up your new service. The reason your service didn't work, and this is 99% sure, is that when the monkey that finally got around to connecting your service went to your premises, they connected it to the wrong unit/apartment. As much as you rant and rave about iiNet here, the fault really lies with Telstra, because all the work that gets you onto ADSL1/2+ / Naked DSL has to be done by either a Telstra tech, or a contractor.
You could go ahead and cancel your app, but you’ll only be punishing yourself as you will likely incur early termination charges and then you’ll wind up waiting just as long again for another incompetent tech to go out _try_ and hook up your new service.

The reason your service didn’t work, and this is 99% sure, is that when the monkey that finally got around to connecting your service went to your premises, they connected it to the wrong unit/apartment.

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