I’m making an effort to not be so cranky. Yesterday I had a follow-up meeting with the same outsourcing/vendor folks from before. It went rather well, they had more of an idea what they were after, and I could offer a bunch of alternatives/suggestions that would make things easier for all of us.  All up, a rather productive meeting.

I thought I was doing fairly well, until I got this call from some random person in one of our IT Areas:

Random: “I’m just calling to ask a few questions about [Application], are you able to spare a few minutes?”
Me: “Yeah, sure - what did you need to know?”
Random: “What are the operational hours for [Application]?”
Me: “…I don’t understand the question? It’s a web application.”
Random: “What times can people use it?”
Me: “It’ll work whenever people access it, aside from weekly maintenance periods.”
Random: “Right… okay,”

[snipped stuff about support contracts]

Random: “So, you’re the person to contact for all support issues?”
Me: “Yep, during business hours.”
Random: “Okay, so can I just get your details? You’re located in…?”
Me: “Uhh.. Newcastle”
Random: “Right, but what address?”
Me: (confused why he didn’t look it up in Outlook’s Employee Address Book) “The same one in Outlook. [...address...]”
Random: “And your phone number?”
Me: (Thinking “wtf?”): “The same one you just called me on.”
Random: (sounds of flicking pages) “Right… uhm…. What area code was that?”
Me: *sigh* “02 [....my number...]”

Grrr..